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Rich in Tradition  •  Handmade in America  • Tour Certified 

FREQUENTLY ASKED QUESTIONS

Q: WHEN DOES MY PRODUCT SHIP?

A: HAND MADE READY TO SHIP PRODUCTS: PLEASE ALLOW 2-5 BUSINESS DAYS FOR SHIPPING TO BE PROCESSED.

HAND MADE TO ORDER LEATHER ITEMS: PLEASE ALLOW 30-40 BUSINESS DAYS ON ALL STANDARD NON-EMBROIDERED/NON-PERSONALIZED LEATHER ITEMS. PLEASE ALLOW 45-55 BUSINESS DAYS ON ALL EMBROIDERED/PERSONALIZED LEATHER ITEMS. **DELIVERY TIME IS ALWAYS SUBJECT TO CHANGE.

(Due to Covid-19 We have been experiencing major delays with imports from our tannery facility and sewers. We are hopeful to be caught up by Jan 2021 and maintain a quicker turn around)

PLEASE NOTE: ALL LEATHER ITEMS ARE HAND MADE TO ORDER, THEREFORE THERE ARE NO RETURNS/EXCHANGES ON SUCH ITEMS. WE PULL AND START CUTTING LEATHER WITHIN DAYS OF ORDERS BEING PLACED.

PLEASE NOTE: THERE ARE NO CANCELLATIONS ONCE A LEATHER ORDER IS PLACED. WE CUT THE LEATHER AND MAKE THEM ONCE THE ORDER IS PLACED.

Q: HOW DO I GET THE PERFECT FIT?

A: COMPARE YOUR SPECS WITH OUR PGA TOUR PLAYERS:

APPAREL STAFF:

PAST PGA TOUR  ILIACKERS:

TYRONE VANASWEGEN (PGA TOUR) IS 6′ 170 LBS…HE WEARS SMALL AND MEDIUM SHIRTS DEPENDING ON HOW RIPPED HE IS, MEDIUM OUTERWEAR, 32/32 PANTS, SM/MD BELTS  FOR A MORE FITTED LOOK AND FEEL.

ZACH JOHNSON (PGA TOUR-MASTERS & OPEN CHAMPION) IS 5″10′ 160 LBS…HE WORE MEDIUM SHIRTS, MEDIUM OUTERWEAR, 32/31 PANTS, SM/MD BELTS FOR A MORE COMFORTABLE LOOK AND FEEL.

JIMMY WALKER  (PGA TOUR-PGA MAJOR CHAMPION) IS 6’1″ 175 LBS…HE WORE LARGE SHIRTS, LARGE OUTERWEAR, 32/32 PANTS, SM/MD BELTS  FOR A NICE REGULAR FIT.

RETIEF GOOSEN (PGA TOUR-2 US OPEN CHAMPION) IS 6′ 185 LBS…HE WORE XL SHIRTS  , LARGE OUTERWEAR, 34/32 PANTS, MD/LG BELTS  FOR A COMFORTABLE FEEL.

SI WOO KIM  IS 5’7″ 140 LBS…HE WEARS SMALL SHIRTS OR MEDIUM SHIRTS, 30/30 PANTS, SM/MD BELTS FOR A VERY FITTED LOOK AND FEEL.

AUSTIN COOK  IS 5’8″ 154 LBS…HE WEARS MEDIUM SHIRTS, 32/30 PANTS, SM/MD BELTS FOR A VERY FITTED LOOK AND FEEL.

JIN PARK (WEB.COM TOUR) IS 5’8″ 150 LBS…HE WEARS SMALL SHIRTS OR MEDIUM SHIRTS, 30/30 PANTS, SM/MD BELTS FOR A VERY FITTED LOOK AND FEEL.

TAIN LEE (WEB.COM TOUR) IS 5″10′ 160 LBS…HE WEARS MEDIUM SHIRTS, MEDIUM OUTERWEAR, 32/30 PANTS, SM/MD BELTS FOR A MORE COMFORTABLE LOOK AND FEEL.

HEADCOVERS:

HEAD COVERS ARE DESIGNED TO FIT SNUG AND WORK OUT AS THEY BECOME WEATHERED AND STRETCH. THEY MAY FADE IN HEAT AND WEATHER. WE THINK THAT’S PART OF THE VINTAGE LOOK AND FEEL.

DRIVER : HEAD COVERS FIT THE USGA APPROVED 460CC HEADS.

3 WOOD: HEAD COVERS FIT ALMOST ALL OF TODAY’S DESIGNED CLUBS.

5 WOOD: HEAD COVERS FIT ALMOST ALL OF TODAY’S DESIGNED CLUBS.

UTILITY: HEAD COVERS MARKED WITH A DIAMOND LOGO, FIT WELL ON 4, 5, 6, 7 AND 9 WOODS.

HYBRID: HEAD COVERS MARKED WITH AN X , FIT MOST OF TODAY’S HYBRIDS.

CLOUD PUTTER: HEAD COVERS FIT MOST BLADE STYLE PUTTERS.

VELCRO PUTTER: HEAD COVERS FIT MOST BLADE STYLE PUTTERS AND SMALL MALLET PUTTERS.

WIDER MALLET: HEAD COVERS FIT STANDARD WIDER MALLET PATTER, WIDER AND LONGER THAN VELCRO PUTTER.

TWO-BALL PUTTER: HEAD COVERS FIT MOST OF SPIDER STYLE CLUBS

ALIGNMENT STICK COVER: FITS UP TO TWO STANDARD ALIGNMENT STICKS.

 

GOLF SHIRTS:
 Size Front Length Chest Neck Arm Hole Sleeve Width
XSmall 27″ 34-35″ 14-14 1/2″ 18″ 8″
Small 28″ 35-38″ 15-15 1/2″ 19″ 9″
Medium 29″ 38-40″ 15 1/2-16″ 20″ 10″
Large 30″ 42-44″ 16 1/2-17″ 21″ 10 1/2″
XL 31″ 46-48″ 17-17 1/2″ 22″ 11″
XXL 32″ 50-52″ 17 1/2-18″ 23″ 12″

Measure your body with measuring tape to find your fit!

AM SHORT II:
Size  Waist  Inseam
30 32″ 8.5″
32 33″ 9″
34 37″ 9.5″
36 38″ 10″
38 40″ 10.5″

 

Q: WHERE DID THE NAME ILIAC GOLF ORIGINATE FROM?

A: THE NAME ILIAC REPRESENTS A PREMIUM, LUXURY, UNIQUE AND TECHNICAL BRAND CREATED AND DESIGNED BY WORLD CHAMPION SNOWBOARDER, PRO SKATEBOARDER & DESIGNER BERT LAMAR. ALMOST ALL HIS PRODUCTS ARE HAND MADE AT HIS FACTORY IN SAN DIEGO, CALIFORNIA.

THE NAME ILIAC WAS CHOSEN BY BERT BECAUSE HIS FIRST PATENTED GOLF BAG SPREAD THE SHOULDER LOAD TO ONES ILIAC CREST (HIPS). THE RED CREST NOW IS ASSOCIATED WITH GREAT TECHNICAL PRODUCT THAT IS FASHION FORWARD AND EXCLUSIVE.

Q: DO YOU OFFER PERSONALIZATION?

A: YES, NOW YOU CAN PERSONALIZE YOUR PRODUCTS LIKE WE DO FOR OUR TOUR PLAYERS AND SELECT GREEN GRASS CLUBS. CLICK ON THE PERSONALIZATION TAB NEXT TO THE PRODUCT.

 Q: CAN I GET MY PRODUCT EMBROIDERED WITH MY CLUB LOGO?

A: UNFORTUNATELY, WE ONLY OFFER CLUBS THE EXCLUSIVITY OF ORDERING PRODUCTS WITH THEIR LOGO ON THEM. IF YOU WOULD LIKE ITEMS WITH YOUR CLUB’S LOGO, PLEASE VISIT YOUR CLUB AND ALLOW THEM TO PLACE THE ORDER FOR YOU. PLEASE ALSO UNDERSTAND, IF YOU ORDER THROUGH A CLUB THEY ARE RESPONSIBLE FOR CONTACTING US DIRECTLY REGARDING THE ORDER.

 Q: HOW DO THE HEADCOVERS FIT?

A: ALL OUR DRIVER COVERS FIT SNUG, AT FIRST, AND BREAK IN SHORTLY FOR THAT PERFECT TOUR PREFERRED FIT.

  • OUR DRIVER HEAD COVERS FIT THE USGA APPROVED 460CC HEADS.

  • OUR 3 WOOD HEAD COVERS FIT ALMOST ALL OF TODAY’S DESIGNED CLUBS.

  • OUR UTILITY HEAD COVER, MARKED WITH A DIAMOND LOGO, FITS WELL ON 4, 5, 6, 7 AND 9 WOODS.

  • OUR HYBRID HEAD COVER, MARKED WITH AN X , FITS MOST OF TODAY’S HYBRIDS.

  • OUR CLOUD PUTTER HEAD COVER FITS MOST BLADE STYLE PUTTERS.

  • OUR VELCRO PUTTER FITS MOST BLADE STYLE PUTTERS AND SMALL MALLET PUTTERS.

Q: IS EVERYTHING MADE IN THE USA?

A: ALL OF OUR APPAREL, ACCESSORIES, OUTERWEAR AND APRES GOLF IS MADE IN THE USA AT OUR FACTORY UNDER BERT’S EYE. *EXCEPTION SOME ITEMS ARE IMPORTED AND FINISHED HERE IN SAN DIEGO.

 Q: DO YOU YOU CARRY THE PRESIDENTS CUP LEATHER HEAD COVER?

A: UNFORTUNATELY WE DO NOT OFFER THIS PARTICULAR LOGO. IF YOU GET ON THE TEAM YOU WILL GET ONE:) GET TO WORK:)

 Q: IS YOUR PRODUCT STOCKED?

A: READY TO SHIP ITEMS ARE READY TO GO WITHIN 48 HOURS. MOST OF OUR PRODUCT IS NOT STOCKED. IT IS HAND CRAFTED AND MADE TO ORDER IN THE USA.

PLEASE NOTE: IF YOUR ORDER CONTAINS BOTH READY TO SHIP AS WELL AS NON-STOCKED PRODUCTS, YOUR ORDER WILL NOT SHIP UNTIL ALL ITEMS HAVE BEEN COMPLETED. IF YOU WOULD LIKE TO HAVE YOUR READY TO SHIP ITEMS SHIPPED OUT PRIOR TO COMPLETION, YOU WILL BE REQUIRED TO PAY THE ADDITIONAL SHIPPING FEES. YOU MAY SUBMIT A REQUEST TO SERVICE@ILIACGOLF.COM.

 Q: IS YOUR PRODUCT SOLD IN RETAIL STORES?

A: OUR LINE IS NOT OFFERED IN RETAIL STORES. OUR LINE IS EXCLUSIVELY AVAILABLE AT ILIACGOLF.COM AND CARRIED IN VERY LIMITED SELECT GREEN GRASS GOLF CLUBS/RESORTS.

Q: I AM AN INTERNATIONAL ILIAC COLLECTOR, HOW CAN I GET YOUR PRODUCT?

A: WE OFFER INTERNATIONAL SHIPPING RATES IN THE CHECK OUT PROCESS. PRICING VARIES ON LOCATION.

Q: IS MY PRODUCT UNDER WARRANTY?

A: THERE IS A 6 MONTH MANUFACTURERS DEFECT WARRANTY. FROM THE DATE YOUR ORDER WAS INVOICED FOR ALL ITEMS. PROOF OF PURCHASE REQUIRED.

Q: HOW DO I MAKE A RETURN OR EXCHANGE?

A: PLEASE REFER TO OUR RETURNS PAGE LOCATED IN THE HEADING OF THE WEBSITE.

Q: MY ORDER IS DAMAGED, WHAT SHOULD I DO?

A: PLEASE REPORT ANY DAMAGED GOODS AS SOON AS POSSIBLE. IF YOU RECEIVED YOUR PRODUCT DAMAGED, CALL US IMMEDIATELY AND WE WILL ASSIST YOU IN ORDERING A REPLACEMENT. IF YOUR LEATHER GOOD BECOMES DAMAGED DUE TO A DEFECT IN OUR ERROR WE WILL OFFER A REPLACEMENT WITHIN A YEAR OF RECEIPT OF YOUR ORDER. ANY ADDITIONAL WEAR AND TEAR ON THE PRODUCT THAT IS NOT DUE TO A MANUFACTURERS DEFECT CANNOT BE REPLACED. PLEASE HAVE YOUR ORDER NUMBER OR THE NAME THE ORDER WAS PLACED UNDER READY. SERVICE@ILIACGOLF.COM

Q: HOW DO I FIND MY ORDER STATUS?

A: FOR UPDATES ON YOUR ORDER, PLEASE EMAIL US AT SERVICE@ILIACGOLF.COM AND WILL BE HAPPY TO PROVIDE WITH AN UPDATE WITHIN 48 HOURS.

Q: HOW SHOULD I CARE FOR MY PRODUCT?

A: LEATHER: MOST OF OUR LEATHER GOODS ARE EASILY CLEANED WITH A SOFT CLOTH AND WATER. IF YOU WOULD LIKE TO PROTECT YOUR LEATHER GOODS WE SUGGEST HAVING THEM PROFESSIONALLY TREATED.

APPAREL: TO PRESERVE THE COLOR OF YOUR ILIAC APPAREL WE RECOMMEND WASHING IN COLD WATER, INSIDE OUT, AND HANG DRY OR LAY FLAT TO DRY. REPEAT AFTER EVERY SESSION AND PLAY HARD!

Q: CAN I ADD A NEW ITEM TO AN EXISTING ORDER?

A: WE ARE UNABLE TO ADD A NEW ITEM TO AN ORDER ONCE IT HAS BEEN PLACED, WE RECOMMEND YOU PLACE A NEW ORDER FOR ANY ADDITIONAL ITEMS.

 Q: CAN I MAKE CHANGES TO MY ORDER AFTER I PLACE IT?

A: NO SORRY. BECAUSE OUR PRODUCTS ARE HAND MADE TO YOUR ORDER, IT IS VERY DIFFICULT FOR US TO MAKE CHANGES TO YOUR ORDER ONCE IT IS PLACED.

 Q: CAN I CANCEL MY ORDER?

A: BECAUSE OUR PRODUCTS ARE HAND MADE TO YOUR ORDER, WE DO NOT ALLOW CANCELLATIONS AFTER THE ORDER IS PLACED.

A: ILIAC ACCEPTS ALL MAJOR CREDIT CARDS, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AS WELL AS PAYPAL.

Q: CAN I USE MORE THAN ONE PROMO CODE AT A TIME?

A: ONLY ONE PROMO CODE CAN BE USED PER PURCHASE.

Q: HOW DO I SHARE MY FEEDBACK AND SUGGESTIONS?

PLEASE SEND AN EMAIL TO SUPPORT@ILIACGOLF.COM

THANK YOU AND WE APPRECIATE YOUR COMMUNICATION AND BEING A PART OF OUR ILIAC FAMILY.

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